管理学 习题 7

Chapter 1 – Introduction to Management and Organizations

True/False Questions

1.The four contemporary functions of management are planning, organizing, leading, and controlling.

True (easy)

2.Effectiveness refers to the relationship between inputs and outputs.

False (moderate)

3.Efficiency is often referred to as \"doing things right.\"

True (moderate)

4.When managers meet organizational goals, they are efficient and effective.

False (difficult)

5.According to Mintzberg’s management roles, the informational role involves receiving, collecting, and disseminating information.

True (moderate)

6.Technical skills become less important as a manager moves into higher levels of management.

True (moderate)

Multiple Choice

1._________a____ are organizational members who integrate and coordinate the work of others.

a. Managers (easy)

b. Team leaders

c. Subordinates

d. Operatives

e. Agents

2.Typically, in organizations it is the ______d_______ who are responsible for making organizational decisions and setting policies and strategies that affect all aspects of the organization.

a. team leaders

b. middle managers

c. first-line managers

d. top managers (easy)

e. subordinates

3.____________d_ distinguishes a managerial position from a nonmanagerial one.

a. Manipulating others

b. Concern for the law

c. Increasing efficiency

d. Coordinating and overseeing others' work (moderate)

e. Defining market share

4.Which of the following skills are more important at lower levels of management since these managers are dealing directly with employees doing the organization’s work?b

a. human skills

b. technical skills (easy)

c. conceptual skills

d. empirical skills

5.Understanding building codes would be considered a ____b_________ skill for a building contractor.

a. human

b. technical (easy)

c. conceptual

d. empirical

e. functional

6.Which of the following phrases is best associated with managerial conceptual skills?a

a. decision-making (easy)

b. communicating with customers

c. motivating subordinates

d. product knowledge

e. technical skills

Scenarios and Questions

The Busy Day (Scenario)

Don Eskew, plant manager at Control Systems, Inc., sighed as he sipped his first cup of coffee at 5 a.m. and read his agenda for the day. He is giving two company tours in the morning; the first to a newspaper reporter who is writing a story on the new plant expansion and has several questions, and the second to a group of Control Systems, Inc., managers from the east coast. He then has a meeting with unit manager, Phil Johnson, to discuss Phil's recent drop in performance (a task he always hates). Next, he is spending a couple of hours reviewing the trade journals he receives from his high-tech association and writing up a brief synopsis for his presentation next week to the Division President. Finally, in late afternoon, he will be reviewing the new equipment malfunction and deciding whether to bring in extra people to get the equipment running as soon as possible. Whew! Just another day in the glamorous life of a manager.

1.Together, all of these behaviors performed by Don during his busy day correspond to the management roles discovered in the late 1960s by which of the

following management scientists? c

a. Herzberg

b. Skinner

c. Mintzberg

d. Fayol

e. Maslow

2.When Don was meeting with Phil to discuss his performance concerns, he was operating in which management role? a

a. interpersonal

b. informational

c. decisional

3. What role was Don performing when he gave the plant tour to the newspaper reporter? b

a. interpersonal

b. informational

c. decisional

4. When Don was reviewing the new equipment malfunction, what management role was he playing when deciding whether to bring in extra people? c

a. interpersonal

b. informational

c. decisional